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How can I ask for a quote?

Our website has an integrated online payment platform that synchronizes all our calendars instantly for you to be able to book your holiday rental directly from Vacationmarbella.com If you want to get a quote, just press “BOOK NOW” on the property you are interested in and select your dates in the calendar. The budget [...]

2019-02-27T15:20:36+00:00February 21st, 2019|0 Comments

When is full payment due?

You will be prompted to pay your pending amount (50% of the total) + refundable deposit 15 days prior to arrival. This deposit is fully refunded 10 days after check-out and subject to a damage inspection of the accommodation.

2019-02-22T15:41:11+00:00February 21st, 2019|0 Comments

What is the cancellation policy?

There are no cancellation charges as long as you notify the cancellation 30 days prior to your intended arrival day. Please make sure to cancel your reservation 30 days in advance, otherwise you will be charged 50% of the total amount.

2019-02-27T15:23:06+00:00February 21st, 2019|0 Comments

What is the difference between HomeAway/Airbnb and your site?

While HomeAway/Airbnb are advertising sites, Vacation Marbella is a Property Management company that takes care of all aspects concerning vacation rentals, from marketing to maintenance and housekeeping. Holiday rental sites like HomeAway or Airbnb will charge you up to 6-12% commission on top of our quotation. This is the main reason why we always [...]

2019-02-21T12:54:59+00:00February 21st, 2019|0 Comments

Where can I check in?

Our guest relations manager will contact you by email a few days prior to arrival in order to arrange your check-in. On your arrival day, please head to our office so you can check in. You can also meet our guest relations manager directly at the property at the extra cost of 25€. [...]

2019-02-22T16:26:54+00:00February 21st, 2019|0 Comments

When should I check out?

Check-out is at 11 am on your day of departure. If you need to stay any longer, you can request a late check-out at additional charge. However, this will depend on availability. In a worst-case scenario, we can safely keep your belongings at our office during the day.

2019-02-25T10:00:44+00:00February 25th, 2019|0 Comments

Can I request an airport pickup?

Absolutely! Please send us your flight information and headcount in your party and we will arrange an airport transfer for you. The driver will meet you at the airport and drive you to your rental home for you to check in. We work with a private transfer company, please contact us at services@vacationmarbella.com if [...]

2019-02-22T14:48:45+00:00February 22nd, 2019|0 Comments

Are pets allowed?

We love animals and welcome them to most of our homes. Please make sure to read the rental description and the Amenities tab: This icon will be present whenever the home is pet friendly.

2019-02-26T16:02:22+00:00February 21st, 2019|0 Comments

What is the Lost-and-found policy?

We will send on anything you might have left behind. Please report any missing items within 48 hours of your departure date. We will do our best to find it and ship it to you. There will be an additional charge subject to item size, weight and overall features.

2019-02-22T14:38:15+00:00February 22nd, 2019|0 Comments