FAQ

We love animals and welcome them to most of our homes. Please make sure to read the rental description and the Amenities tab:   This icon will be present whenever the home is pet friendly.

Yes, we can provide a baby crib and high chair. Please be aware there is a 10€ charge per day. Getting an extra bed is also possible at the price of 35€ per day.

Please bear in mind our rental properties are individually owned and each home will offer different TV options. We provide IPTV services –with over 100 international channels– in all our vacation rentals, and you can also request our Premium package for a quotation of 50€ per stay.

Yes, we will make sure there are no basic necessities missing. Beds will be made with fresh linens, and bath towels will be provided.

All our homes have car park included in the quotation –private parking in most cases–, so you won’t need to circle around trying to find a parking spot.

Absolutely! Please send us your flight information and headcount in your party and we will arrange an airport transfer for you. The driver will meet you at the airport and drive you to your rental home for you to check in. We work with a private transfer company, please contact us at services@vacationmarbella.com if you need us to provide you with a quotation.

We will send on anything you might have left behind. Please report any missing items within 48 hours of your departure date.We will do our best to find it and ship it to you. There will be an additional charge subject to item size, weight and overall features.

We want to make you feel at home. That’s why all our homes are equipped with free-of-charge Internet access (Wi-Fi optical fiber), so you will be able to use a high-speed Internet connection during your stay.

You will be prompted to pay your pending amount (50% of the total) + refundable deposit 15 days prior to arrival. This deposit is fully refunded 10 days after check-out and subject to a damage inspection of the accommodation.

Yes. Monthly rentals usually carry a 20% discount. If you are interested in renting a home for longer periods of time, please contact us or call us at +34 951 386 045 so we can offer you a monthly quotation.

Reservation changes are always subject to availability. Please contact us or call us at +34 951 386 045 to help you modify your reservation.

While HomeAway/Airbnb are advertising sites, Vacation Marbella is a Property Management company that takes care of all aspects concerning vacation rentals, from marketing to maintenance and housekeeping. Holiday rental sites like HomeAway or Airbnb will charge you up to 6-12% commission on top of our quotation. This is the main reason why we always recommend booking directly on our website. However, we find this sort of sites like HomeAway extremely helpful, since their wide reach can boost our homes visibility.

You will be asked to pay 50% of the total amount in order to confirm your reservation.

Our website has an integrated online payment platform that synchronizes all our calendars instantly for you to be able to book your holiday rental directly from Vacationmarbella.com If you want to get a quote, just press “BOOK NOW” on the property you are interested in and select your dates in the calendar. The budget for the selected dates will automatically appear just below the calendar

*Please note that certain dates have minimum stays according to the season.

If you have any further questions, do not hesitate to contact us or call us at +34 951 386 045

We accept Visa and Mastercard.

 

There are no cancellation charges as long as you notify the cancellation 7 days prior to your intended arrival day. Please make sure to cancel your reservation 7 days in advance, otherwise there will be no refund offered. Cancel up to 30 days before the start of your stay and get a full refund for any bookings longer than 28 nights. There is no refund offered for bookings canceled within 30 days of arrival day.

Our guest relations manager will contact you by email a few days prior to arrival in order to arrange your check-in.

On your arrival day, please head to our office so you can check in. You can also meet our guest relations manager directly at the property at the extra cost of 25€.

We are as flexible as possible with check-in times. You will be able to arrange an early check-in as long as the home is available.

You can check in any time from 4 pm to 21 pm. Please be aware of our additional charge for late check-in:

• •         From 9 PM to 12 AM there is an extra charge of 40 euros.
  •         From 12 AM to 5 AM there is an extra charge of 55 euros.

Once your booking has been confirmed, we will email you the Property Guide including a Google Maps link for you to check the property address

Check-out is at 11 am on your day of departure. If you need to stay any longer, you can request a late check-out at additional charge. However, this will depend on availability. In a worst-case scenario, we can safely keep your belongings at our office during the day.