Didn’t find your question here? Please contact us, we will be happy to help you!
Amenities and services
Are pets allowed?+
Do you offer laundry services?+
Is smoking allowed in the home?+
Do you provide a baby crib and high chair?+
What International TV package do your homes have?+
Does the home come with linens and towels, or do I need to bring my own?+
Does the property have private parking?+
Are cleaning, electricity, water and gas fees included in the price?+
Can I request an airport pickup?+
What is the Lost-and-found policy?+
Will I have access to wireless Internet at the property?+
Booking and cancellations
When is full payment due?+
Do you have monthly rates for your properties?+
How can I change my reservation? Are there any fees associated with this?+
What is the difference between HomeAway/Airbnb and your site?+
What do I have to do for booking?+
How can I ask for a quote?+
*Please note that certain dates have minimum stays according to the season.
If you have any further questions, do not hesitate to contact us or call us at +34 951 386 045
We accept Visa and Mastercard.
What is the cancellation policy?+
Where can I check in?+
Our guest relations manager will contact you by email a few days prior to arrival in order to arrange your check-in.
On your arrival day, please head to our office so you can check in. You can also meet our guest relations manager directly at the property at the extra cost of 25€.
Will it be possible to check in early?+
What time am I able to check in?+
- From 9 PM to 12 AM there is an extra charge of 40 euros.
- From 12 AM to 5 AM there is an extra charge of 55 euros.