You will be prompted to pay your pending amount (50% of the total) + refundable deposit 15 days prior to arrival.
This deposit is fully refunded 10 days after check-out and subject to a damage inspection of the accommodation.
Categoría FAQ: Booking and cancellations
Do you have monthly rates for your properties?
Yes. Monthly rentals usually carry a 20% discount. If you are interested in renting a home for longer periods of time, please contact us or call us at +34 951 386 045 so we can offer you a monthly quotation.
How can I change my reservation? Are there any fees associated with this?
Reservation changes are always subject to availability. Please contact us or call us at +34 951 386 045 to help you modify your reservation.
What is the difference between HomeAway/Airbnb and your site?
While HomeAway/Airbnb are advertising sites, Vacation Marbella is a Property Management company that takes care of all aspects concerning vacation rentals, from marketing to maintenance and housekeeping.
Holiday rental sites like HomeAway or Airbnb will charge you up to 6-12% commission on top of our quotation. This is the main reason why we always recommend booking directly on our website.
However, we find this sort of sites like HomeAway extremely helpful, since their wide reach can boost our homes visibility.
What do I have to do for booking?
You will be asked to pay 50% of the total amount in order to confirm your reservation.
How can I ask for a quote?
Our website has an integrated online payment platform that synchronizes all our calendars instantly for you to be able to book your holiday rental directly from Vacationmarbella.com
If you want to get a quote, just press “BOOK NOW” on the property you are interested in and select your dates in the calendar.
The budget for the selected dates will automatically appear just below the calendar
*Please note that certain dates have minimum stays according to the season.
If you have any further questions, do not hesitate to contact us or call us at +34 951 386 045
We accept Visa and Mastercard.
What is the cancellation policy?
There are no cancellation charges as long as you notify the cancellation 7 days prior to your intended arrival day.
Please make sure to cancel your reservation 7 days in advance, otherwise there will be no refund offered.
Cancel up to 30 days before the start of your stay and get a full refund for any bookings longer than 28 nights. There is no refund offered for bookings canceled within 30 days of arrival day.
Where can I check in?
Our guest relations manager will contact you by email a few days prior to arrival in order to arrange your check-in.
On your arrival day, please head to our office so you can check in. You can also meet our guest relations manager directly at the property at the extra cost of 25€.
Will it be possible to check in early?
We are as flexible as possible with check-in times. You will be able to arrange an early check-in as long as the home is available.
What time am I able to check in?
You can check in any time from 4 pm to 21 pm.
Please be aware of our additional charge for late check-in:
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- From 9 PM to 12 AM there is an extra charge of 40 euros.
- From 12 AM to 5 AM there is an extra charge of 55 euros.
What is the property address?
Once your booking has been confirmed, we will email you the Property Guide including a Google Maps link for you to check the property address
When should I check out?
Check-out is at 11 am on your day of departure. If you need to stay any longer, you can request a late check-out at additional charge. However, this will depend on availability.
In a worst-case scenario, we can safely keep your belongings at our office during the day.