Booking and cancellations Archives - Vacation Marbella

When is full payment due?

You will be prompted to pay your pending amount (50% of the total) + refundable deposit 15 days prior to arrival.

This deposit is fully refunded 10 days after check-out and subject to a damage inspection of the accommodation.

What is the difference between HomeAway/Airbnb and your site?

While HomeAway/Airbnb are advertising sites, Vacation Marbella is a Property Management company that takes care of all aspects concerning vacation rentals, from marketing to maintenance and housekeeping.

Holiday rental sites like HomeAway or Airbnb will charge you up to 6-12% commission on top of our quotation. This is the main reason why we always recommend booking directly on our website.

However, we find this sort of sites like HomeAway extremely helpful, since their wide reach can boost our homes visibility.

How can I ask for a quote?

Our website has an integrated online payment platform that synchronizes all our calendars instantly for you to be able to book your holiday rental directly from Vacationmarbella.com

If you want to get a quote, just press “BOOK NOW” on the property you are interested in and select your dates in the calendar.

The budget for the selected dates will automatically appear just below the calendar

*Please note that certain dates have minimum stays according to the season.

If you have any further questions, do not hesitate to contact us or call us at +34 951 386 045

We accept Visa and Mastercard.

 

What is the cancellation policy?

There are no cancellation charges as long as you notify the cancellation 7 days prior to your intended arrival day.

Please make sure to cancel your reservation 7 days in advance, otherwise there will be no refund offered.

Where can I check in?

Our guest relations manager will contact you by email a few days prior to arrival in order to arrange your check-in.

On your arrival day, please head to our office so you can check in. You can also meet our guest relations manager directly at the property at the extra cost of 25€.

What time am I able to check in?

You can check in any time from 4 pm to 21 pm.

Please be aware of our additional charge for late check-in:

    •         From 9 PM to 12 AM there is an extra charge of 40 euros.
    •         From 12 AM to 5 AM there is an extra charge of 55 euros.